Free Worldwide Shipping 
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BuyByBye! (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.buybybye.eu
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Looks super cute, however isn’t really strong and doesn’t look durable
I thought it will be thicker, but ok.
Nice case! Thank you!
Gut
Wow.
Looks exactly like the pic!
The cover is wonderful!! Beautiful, pleasant in tactile sensations, made unusual. I hope the surprise will please. The parcel came within a month. Not yet used. But i promise to supplement the review. Thanks to the store!)
It’s very good and looks exactly the way in the picture
The phone case looks exactly like the picture! Happy with it and fast shipping too.
I got wrong case but the same day I opened the dispute I got my money back so even thought I recommend because the second case is amazing
Very mily!!!!
The goods came in 10 days to moscow. I'm in love with this case!))) such a soft, pleasant material, and the panda is just lovely! Thank you very much! How to drag, i will order more!))
Pretty good as I expected
The product is the same as the image, it came very well packed and arrived earlier
The product is really good, it fits great and feels nice. I recommend
I'm happy. It's worth it)
Soft, pleasant))
Pictures of this lovely lifelike love the car and look nice ~
The order was made 1.02. 11.03 came. That is, about a month this cheholchik came to me. Now for the most interesting: 1. the color is very nice, pink, no creepy barbizma, very delicate; 2. panda beautiful neat panda without crooked ears, glue is almost invisible, but attachment around the perimeter, let's see in further sock; 3. the material is interesting, quite soft and non-slip, the hands will not fall out. But, perhaps, will be smeared, still not plastic, and not silicone (the base, by the way, plastic, hard) 4. one of the main advantages, for me personally-the edges of the cover just above the edges of the phone, so when falling, the magic 2d glass on the seams will not crack. 5. well and the holes correspond to the phone In general, the cover fully justifies its cost. If you like unusual textures, it makes sense to take.
liked it much... it is like texture and feels good
Much prettier in person. The bear is embroidered and is attached to the casing which is plastic but with a small layer of foam i imagine will leave in time. For the price, it's great
It's lovely, nice cap. But the fabric is very high in dirt retention
Good quality!
Drawstring cute tankini ~~ phone protection is stability and lo Cute gun show the working data info seems well lined day living material free shipping the month half took.
Very much dirty, but looks great and not slippery